Delivery and return
DELIVERY
1.1. When buying goods in the online store https://indrutefit.lt/, the buyer must choose one of the ways of delivering the goods to him – to use the goods delivery service provided by the Seller throughout the territory of the Republic of Lithuania or, if indicated, in other European Union countries.
1.2. Only the Buyer, his legal representative or the person indicated by the Buyer at the time of placing the order can collect the goods from the Seller. The person receiving the goods must present a valid personal identification document (identity card, passport or driver’s license issued after 01.01.2003) to the representative of the Seller handing over the goods, and in the case of representation – a document confirming proper representation.
1.3. The courier service will inform the Buyer about the date and time of delivery or collection of the goods, the Buyer’s phone number is transferred to the courier, who could contact the Buyer directly regarding the delivery of the goods, and the Buyer could know about the status of the delivery of the goods. Delivery and preparation times specified in the Product description are preliminary. If the ordered goods are not available in the Seller’s warehouse or store (e.g. special order, pre-order, the goods are ordered from partners’ warehouses or suppliers, product replenishment is planned), then the delivery of the goods may be extended from 1 to 20 days. d. (in exceptional cases and more). By approving these rules, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control.
1.4. The Buyer pays for the delivery of the goods to the address specified by the Buyer. The exact price of the delivery service depends on the place of delivery of the ordered goods, their quantity, price and weight and is provided to the Buyer only after the order is fully formed.
1.5. In individual cases specified by the Seller, delivery services may be free of charge for the Buyer.
1.6. In individual cases specified by the Seller, taking into account the place of delivery of the goods (e.g. to the city of Neringa or the part of the city of Klaipėda located in the Curonian Spit) and other circumstances, the delivery service of the goods to the Buyer is subject to additional fees.
1.7. The person receiving the goods together with the Seller’s representative who is handing over the goods must check the condition of the package of the goods. Having noticed a violation of the package of the shipment, the person receiving the goods must note this in writing in the consignment note and sign the document of violation of the shipment. If the person receiving the goods signs the consignment note without comments, the Buyer confirms that the shipment has been delivered without any damage.
1.8. Having noticed that the packaging of the delivered goods or the goods themselves are in any way damaged or improperly assembled, the person receiving the goods must note this in the goods acceptance – handover document and, in the presence of the Seller’s representative, draw up a free-form act of damage to the goods or non-compliance with the agreed assembly. If the person accepting the goods does not perform these actions, the Seller is released from any responsibility towards the Buyer for damage to the goods, if the basis for the occurrence of such damage is not a factory defect, and for inconsistencies in the composition of the goods, which can be noticed when inspecting the goods during their acceptance – handover.
1.9. If only a violation of the packaging of the goods shipment is detected, but no inconsistencies in the quantity, assortment and quality of the goods are detected, the Seller must execute the purchase – sale contract. In this case, the person accepting the goods must accept the goods, but must also note the violation of the goods’ packaging in the goods acceptance – handover document. After the person receiving the goods accepts the goods and signs the goods acceptance – handover document and notes about the violation of the goods’ packaging, it is considered that the goods were delivered in damaged packaging, but the quantity, assortment and quality of the goods comply with the terms of the purchase – sale agreement.
1.10. If inconsistencies in the quantity and/or assortment of goods and/or quality are detected, the person accepting the goods must not accept the goods and note the defects of the goods in the goods acceptance – transfer document. In such a case, it is not considered that the Buyer, if the person receiving the goods refuses to accept them due to the defects of the goods, has in any way violated the purchase-sale contract, and the Seller and the Buyer agree separately on the proper execution, amendment or termination of the further purchase-sale contract. However, if the person accepting the goods accepts the goods and signs the goods acceptance – handover document without making any comments about their possible defects, it is considered that the Seller has fulfilled the purchase – sale agreement properly and in full, and the conditions for the release of the Seller from liability to the Buyer specified in point 8.10 of the Rules are applied.
1.11. If the goods are not delivered to the Buyer on the delivery date specified by the Seller, the Buyer must immediately inform the Seller about this. Having failed to fulfill this obligation, the Buyer has no right to make appropriate claims to the Seller, as well as no right to demand compensation for possible losses of the Buyer related to non-delivery or late delivery of the goods.
1.12. The Seller is released from liability to the Buyer for non-delivery or late delivery of the goods, if the goods are not delivered or delivered late to the Buyer due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
1.13. In the event of inconsistencies between the conditions for the provision of goods to the Buyer, provided for in these Rules and the section of the electronic store https://indrutefit.lt/, the conditions provided for in the Rules shall prevail.
Terms and conditions of service provision
2.1. The service provider plans to provide the service (nutritional recommendations and sports plans) within 3-15 working days, from the payment for the desired service.
2.2. Personal training, live broadcasts and other services are carried out by personal agreement or at a time notified to the client in advance.
2.3. Service rates are indicated on the online platform. For each service, you need to pay in advance.
2.4. Paid money for intellectual information, all services provided, and e-mail. books are not returned.
Product quality guarantee
3.1. The seller or the manufacturer of the goods provides a quality guarantee valid for a certain period of time for the goods sold. The warranty term and other conditions for using the warranty service are specified in the product descriptions.
3.2. In the event that the Seller or the manufacturer does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
3.3. The seller himself does not provide warranty service for goods.
RETURN OF GOODS AND SERVICES
Return of quality goods:
Based on the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of retail trade rules and the Retail Trade Rules themselves.
In the event that the Buyer enters into a sales contract (hereinafter the Contract) using only means of communication (remote contract) and as a result cannot use the right established by law to inspect the goods and assess the nature of the services provided before concluding the contract, he has the right to withdraw from the sales contract, by notifying the Seller in writing within 14 (fourteen) days from the day of delivery of the goods. If the Buyer has purchased several goods under one Agreement, he has the right to completely refuse all the goods purchased under one Agreement or only some of the goods purchased under one Agreement. The specified deadline of 14 (fourteen) days for submitting a written request starts from the day of handover of the goods(s) to the Buyer or his authorized representative and is not extended or in any way associated with the handover or return of the goods to the Seller or another person for reasons beyond the Seller’s control. Purchased quality goods can be returned within 14 days. if:
– the returned item is in its original, neat packaging;
– the product is unused and undamaged;
– the product has not lost its commercial appearance (labels intact, protective films not torn, bags, etc.);
– the returned product is complete with all the documentation attached by the manufacturer;
– when returning the product, the purchase document, warranty card (if it was issued) is presented.
Quality goods cannot be returned if they are:
– audio-visual works and phonograms;
– goods that were manufactured according to the Buyer’s individual order or are obviously adapted to him, or which, due to their nature, cannot be returned to the Buyer due to the loss (loss) of their commercial properties, are perishable or expire;
– in other cases, when the contract of purchase and sale cannot be waived according to the laws of the Republic of Lithuania.
When returning quality goods, the buyer is responsible for:
– packaging of goods;
– delivery of the goods to the Seller, paying the shipping costs (unless the wrong goods were received).
We may refuse to accept the return of the product if changes have been made to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films and violations of transparent packaging that would not interfere with the right to inspect the product.
If the packaging damage caused to the product means that the product cannot be sold later at the same price, without violating the rights of the other Buyer of this product to purchase a new and unused product, such products can only be returned with our mutual agreement (e.g. if you agree to compensate the difference in the product’s depreciation).
When returning a product purchased on the website, we will ask you to submit a free-form written request, indicating detailed order information: order number, date, product, price, delivery date. The account for the refund must be indicated in the request.
We undertake to return the money you paid within 14 days, which does not include the time during which the authorized service center confirms that the product is in a suitable condition, i.e. no violations, damages, unchanged parts, the serial number of the purchased and returned goods match, etc.).
If an additional discount was applied to your order at the time of purchase, and you returned only part of the goods purchased in one order, we can deduct the amount of the discount from the returned amount.
RETURN OF SERVICES:
Intellectual information, all services provided and E-BOOKS are not returned.
PRODUCT RETURN AFTER PURCHASING A PRODUCT OF INADEQUATE QUALITY AND IN OTHER CASES:
Pursuant to the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) regarding the approval of retail trade rules and the Retail Trade Rules themselves.
In the event that the reason for the product return is the purchase of a product of inappropriate quality, we undertake to replace the product of inappropriate quality with a product of suitable quality at our own expense or to return the money paid for the product, when the authorized service confirms that the product is of inappropriate quality due to the fault of the manufacturer, that is, the buyer has not identified an inappropriate damages caused by use, damage, unchanged parts, the serial number of the purchased and returned product matches, etc.